Effective Date: January 1, 2026 | Last Updated: January 1, 2026

1. Introduction

Hayward SNF Healthcare, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us through our contact forms.

2. Information We Collect

We collect information you provide directly to us when filling out our contact forms, including:

• Full name

• Email address

• Phone number

• Inquiry details and messages

• Any other information you choose to provide

This information is collected for the sole purpose of responding to your inquiry and communicating about admissions and clinical services at Hayward SNF Healthcare, LLC.

3. SMS Communication & A2P Compliance

Strict Privacy Standards:

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By opting in to SMS communications:

• You consent to receive text messages from Hayward SNF Healthcare, LLC regarding your inquiry

• Message frequency varies based on your interaction and inquiry

• Message and data rates may apply

• You can opt-out at any time by replying STOP to any message

• Reply HELP for assistance

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests

• Provide information about our services

• Schedule tours and consultations

• Verify insurance coverage

• Communicate admission details

• Send important updates (with your consent)

5. Data Protection & Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

• Secure server infrastructure

• Encrypted data transmission

• Limited access to personal information

• Regular security audits

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With your explicit consent

• To comply with legal obligations

• To protect our rights and safety

• With service providers who assist in our operations (under strict confidentiality agreements)

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Opt-out of communications at any time

• Withdraw SMS consent by replying STOP

8. HIPAA Notice

For current and former residents, Hayward SNF Healthcare, LLC complies with the Health Insurance Portability and Accountability Act (HIPAA). Protected health information is handled according to federal privacy regulations. This website Privacy Policy applies only to prospective residents and general inquiries, not to protected health information of current or former residents.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: